GATEWAY MEDICATION ADHERENCE PROJECT

Evaluation of Online Pharmacy on Medication Adherence 

Online pharmacies are 24-hour virtual pharmacies that allow patients to fill prescriptions online and have them shipped directly to their residence. It is proposed that online pharmacies may increase medication adherence in nonadherent patients with comorbidities and multiple medications.  

This is an interventional study that will measure if the Pillway online pharmacy application increases medication adherence in nonadherent patients with comorbidities and multiple medications enrolled at Gateway Community Health Centre and Belleville Nurse Practitioner Clinic. Our main objectives are to determine if medication adherence increases with virtual support for comorbid, non-compliant patients; to assess the functionality and usability of the Pillway application; and to qualitatively assess the lived experiences of those who utilized the Pillway application. Secondary objectives are to assess changes in clinical outcomes alongside changes in medication adherence and to utilize Shared Health Integrated Information Portal (SHIIP) data to compare healthcare utilization and the associated costs in the intervention versus the control group.